Help
Support
Something not working, or a question about your account, your photos, or your plan? You’re in the right place. Most answers are below, and a real person is one email away.
01Getting help
The fastest way to reach us is email: support@sleqk.com. Tell us what you were trying to do and what happened. A screenshot helps. Replies are written by a person, usually within a couple of business days.
A quick check that fixes most issues: make sure the app is updated to the latest version, and that you have a working connection. If a try-on didn’t finish, you were not charged a credit. Just try again.
02Try-on & your collection
How does try-on work? You add a couple of reference photos of yourself once (a clear face close-up and a full-body shot). Sleqk then generates a photoreal image of you wearing a piece from your collection. Generated images always carry a visible “AI-generated” mark.
My photo was rejected. Reference photos need to clearly show you (a real person, appropriately dressed). If yours is declined, use a well-lit photo where your face or full body is clearly visible.
A piece didn’t import well. Retake the photo in good light with the item filling the frame, against a plain background where you can. You can re-run the automatic clean-up on an item any time.
03Account & your data
You sign in with Apple or Google, so there’s no separate password to manage. Your photos and your collection live in Europe, under European rules; that’s the default, not a setting.
- Get a copy of your data. You can request an export of your information at any time.
- Delete your account. You can delete your account and its data from the app, or by writing to us. Deletion removes your photos, your collection, and your try-ons.
For access, correction, deletion, or any question about how your data is handled, write to privacy@sleqk.com. See also our Privacy Policy.
04Billing & subscriptions
Sleqk is free to start. Paid plans (Plus, Premium, Ultra) add more monthly AI credits and a larger collection. Prices are always shown in the app before you subscribe.
-
{/* A subscription is managed by the STORE it was bought from, not by
the device in the reader's hand, and neither store can cancel the
other's. Since the Android app shipped, sending everyone to Apple
would leave Play subscribers unable to find the cancel path at
all — the kind of gap that turns into a chargeback or a 1-star
review rather than a support email. */}
- Manage or cancel, on iPhone. Subscriptions bought on iPhone are managed through your Apple account: open Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep your plan until the period ends.
- Manage or cancel, on Android. Subscriptions bought on Android are managed through Google Play: open the Play Store → your profile picture → Payments & subscriptions → Subscriptions, or go to play.google.com/store/account/subscriptions. Cancelling stops the next renewal; you keep your plan until the period ends.
- Refunds. Refunds are handled by whichever store you bought from, not by us. App Store purchases: reportaproblem.apple.com. Google Play purchases: Google Play refunds.
- Payment failed? You keep access to the app; your monthly AI credits pause until payment is sorted, then resume automatically.
A blocked or failed try-on never costs you a credit. Recommendations, reading an item’s details, and checking a render already in progress are always free.
05Reporting content
If someone shares a look with you and something isn’t right, use the Report this content link on the shared page. Reports reach our moderation team and are actioned promptly. You can also email support@sleqk.com with the link.
Uploads and generated try-ons are screened for unsafe content before they’re shown or shared.
06Contact us
For help, questions, or feedback, write to support@sleqk.com. For privacy-specific requests, write to privacy@sleqk.com. Replies are human.
We’re here to help
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